Frequently asked questions (FAQ)

What is the processing time for an order?

Our target processing period for each order is between 1-2 working days after placement.

How long does delivery take?

Once your order has been processed and dispatched, you can expect your products to arrive within 5 to 7 working days.

How can I track my order?

Once your order is on its way, you will receive a confirmation email with your order number. You can check the status of your order at any time via our 'Track and Trace' page by simply entering your order number.

What are the shipping costs?

Shipping is always free, regardless of the size or weight of your package. We do not charge any extra fees.

What is the return policy?

You have 30 calendar days from the receipt of your order to return a product. Return costs are the responsibility of the buyer. Once the return is approved, the amount will be refunded via the original payment method. Please read our Refund Policy for more information.

Is returning free?

No, returning is not free; these costs are borne by the customer, unless the product is defective or other exceptions apply. You can read more about the Refund Policy on the 'Refund Policy' page.

Are there exceptions to the return policy?

Yes, some exceptions include partial refunds for used products, damaged items, or items that are not in their original condition. Please refer to our Refund Policy for more details.

How can I contact you if I have an issue with my order?

If there are any issues with your order or if you have questions, please do not hesitate to contact us via our Contact Form. We will do our best to respond to your request promptly.